Patient Portal

Patient Portal

Access Your Patient Portal from an email invite, or click here.

Activate by setting a password

In your Patient Portal you can:

  • Initiate communicate to you provider which converts into text.

  • Navigate Health Records, including eLab orders, Medications, etc.

  • View, Email or Download Health Records - Send to a New Provider

  • Send or Receive HIPPA complaint messages

  • View Bills, Itemized Receipts or Make Payments

  • Invite Guests like Parents or Guardians to Account

Click Here for a more in depth explanation of your Patient Portal.

**Please initiate messages through the Patient Portal for provider to text / email.

What’s Next?

After Appointment FAQ

  • Schedule a Follow up on our self scheduling interface. We let you chose the day and time that works best for your. Make sure to chose a virtual appointment with your preferred provider.

    We recommend scheduling a short follow up appointment every 28 days to make sure your medications do not run out. Please chose the time in increments of 30 minutes that works best for you. If you are on a controlled substance be sure to remember to schedule your appointment! These medications cannot be refilled via the pharmacy.

    Scheduled medications may require monthly appointments or check-ins as stated in our controlled substance agreement. If otherwise stated, please schedule these appointments every 28 days.

  • Make an appointment when you feel you would like to make changes in your medication, have a period of increased stress or would like to discuss options.

    Scheduled medications may require monthly appointments or check-ins as stated in our controlled substance agreement. If otherwise stated, please schedule these appointments every 28 days.

  • Please initiate a HIPPA secured message through your Patient Portal. You provider will then be able to respond via text or email. Or call our front office at 877-PSY-CURE.

  • Your medications were sent to your preferred pharmacy submitted on your intake paperwork or confirmed in your appointment.

  • This is dependent on your insurance. You can check brand name medication websites for discount cards.

  • We can refill any prescription that is not a controlled substance without an appointment.

    Please send us a message through your Patient Portal or call our front office at 877-PSY-CURE.

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Communication With Your Provider

To communicate directly with your provider, initiate a messages though your patient portal. This message goes directly to our Electronic Health Records interface where we can be prepared to answer via text or email.

To reach our front office please call 877-PSY-CURE. Here you can also reach your provider. Please leave a voicemail, as we are often in other appointments and will respond as soon as possible. We can respond to messages via your patient portal much faster during office hours.

For administrative issues, such as refills, medical records, prior authorizations or further documentation, please leave a message with our front office

Office Hours: Mon - Fri - 10:00 - 5:00

Providers may not respond outside office hours, until the next business day.

Email: Contact@psycuremp.com

Office: 877-PSY-CURE

Office: 877-779-2873

Fax: 949-864-3159

Address: 8210 Macedonia Common Blvs Ste 3B-1096, Macedonia, OH 44056

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Prior Authorizations

We provide prior authorization support on your behalf.

What is Prior Authorization (PA) for Medication?

For psychiatric medication, a Prior Authorization (PA) is simply permission that your provider must get from your insurance company before they will cover the cost of a specific drug.

Why Does My Insurance Do This?

The insurance company uses PA to save money by ensuring two things:

  1. Cost Control: They want to make sure you try the cheaper, often generic drugs on their Preferred List first.

  2. Medical Necessity: They want your provider to confirm that you absolutely need this specific, more expensive drug and that you have not responded well to the less expensive alternatives.

How Do I Know If I Have A Prior Authorization?

  • Your provider might tell you during the appointment.

  • Your Pharmacy will tell you before being dispensed.

What Can I Do About having a Prior Authorization?

  • Call your provider to expedite the process.

  • Wait: Give our office 48 business hours for the submission process (this make take longer over days that providers are out of the office). Please do not call every day for prior authorizations.

  • Call the Pharmacy: Call your pharmacy and ask, "Has the prescription been approved by my insurance yet?"

  • Call Your Insurer (or PBM): Call the phone number for Pharmacy Benefits on the back of your insurance card. Tell them the medication name and ask for the STATUS and the PA Reference Number.

What Happens If It's Denied?

If the PA is denied, your insurance will not pay for the drug. You have two main choices:

  1. Switch: Ask your prescriber to switch you to a similar, cheaper drug that is on your insurance company's Formulary.

  2. Appeal: Ask your prescriber to formally argue and prove to the insurance company that the prescribed medication is truly the best—or the only—safe and effective option for you.

A man looking confused at his phone while reviewing a digital flowchart for insurance claim approval process, with a laptop, notebook, and mug on the desk.